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stories, part 1

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Tom Irgang 2023-08-25 21:38:25 +02:00
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# Stories
User stories describing real world repair-cafe situations and workflows.
## Repairer cancels on short notice
One of the repairers cancels his attendance to a repair-cafe on short notice.
### Analog workflow
If possible, assign existing repair appointments to other repairers, and align new time schedule with the guests using phone calls. If not possible, cancel repair assignments using phone calls.
## Guest cancels a repair appointment on short notice
A guest cancels a repair appointment on short notice. This frees a timeslot for an additional repair appointment.
### Analog workflow
If there are fitting devices on the waiting list, the owner is called and a repair appointment is offered. If no fitting devices are available, the last appointment of the day is re-scheduled to the free slot, in alignment with the guest.
## Guest misses a repair appointment or causes trouble
The guest is added to a blacklist.
## The last repair appointment of a repair-cafe must get canceled
Because of delays or other issues, the last repair appointment of a repair-cafe event cannot happen anymore.
### Analog workflow
If possible, the last repair appointment is cancelled using a phone call with the guest.
## All slots for a repair-cafe are very early assigned
### Analog workflow
Deactivate registration form and give a hint on the homepage that the event is already fully booked.
## All slots for some device types are already very relay assigned
### Analog workflow
Further registration is still possible, but a hint is added that repair assignments for devices types XYZ are not possible anymore.
## Creation and handling of waiting lists
If a repair appointment is not possible for a device, because of high demand for this device type of cancellation of a repairer, the guest is contacted and asked to register the device again for a later repair-cafe, or if the device shall be registered for a later repair-cafe.
### Analog workflow
Guest registers again: It's possible that again no slots are free, and the repair appointment is canceled again. The information that the guest had the device already registered for a repair-cafe is lost.
Organizer registers device: Increased organization effort and there is a high probability that the guest doesn't keep the repair appointment.
All canceled devices are moved to the "canceled devices" section of the forum manually. These devices are considered during the planning of the next repair-cafe, and the forum entry is moved to the section of the next event.
## The guest doesn't confirm the appointment and doesn't reply to mails
### Analog workflow
Try to call guest by phone.
If the organizers cannot reach the guest, the repair-appointment is canceled by mail. If possible, another guest form the waiting list is contacted.
## Some device types are not repaired during a repair-cafe
Some device types are not repaired during a repair-cafe. These devices are assigned to repairers for "offline" repair.
### Analog workflow
Align with repairer: If the repairer accepts the device, the contact data of repairer are given to the guest.
For TV: Type plate and issue description is given to a repairer, and options are evaluated. If a repair is possible, the guest shall bring the TV to the Haus Einstein. When the repair is done, the guest get's an update by mail.